Introduction to Cloud computing and Salesforce.
Hey Welcome to cloud world!
Cloud computing is computing over the internet without purchasing physical systems.
we can use services provided on cloud using internet from anywhere at anytime, what we need is system with internet connection.
Cloud computing provides below services.
Hey Welcome to cloud world!
Cloud computing is computing over the internet without purchasing physical systems.
we can use services provided on cloud using internet from anywhere at anytime, what we need is system with internet connection.
Cloud computing provides below services.
- SAAS (Software As A Service).
- PAAS(Platform As A Service).
- IAAS(Infrastructure As A Service).
Salesforce is a company which provides cloud computing services like above.it is most popular CRM tool. It provides SAAS and PAAS through cloud.
Sales Cloud is a well designed sales process for any organization which provides the CRM(Customer Relationship Management ) functionality.It refers sales module of the Salesforce and it includes Leads,Accounts,Contacts,Contracts,Opportunities,Products,Pricebooks,Quotes and Campaigns.It provides functionality for entire sales process which we can configure for any business to accelerate the revenue generation.It is fully customizable, integrated platform which brings all customer information together like lead generation,sales,customer service and business analytics.
Service Cloud is a customer support process implemented module which serves customer's past,current and future requests to provide assistance with product,service and billing which keeps customer happy and ensures relationship with customer.It includes Accounts,Contacts,Cases and Solutions. it also provides Public Knowledge Base,web-to-Case,call center and self service portal.
service cloud also provides customer service automation such as escalation rule, assignment rule.
Sales Cloud is a well designed sales process for any organization which provides the CRM(Customer Relationship Management ) functionality.It refers sales module of the Salesforce and it includes Leads,Accounts,Contacts,Contracts,Opportunities,Products,Pricebooks,Quotes and Campaigns.It provides functionality for entire sales process which we can configure for any business to accelerate the revenue generation.It is fully customizable, integrated platform which brings all customer information together like lead generation,sales,customer service and business analytics.
Service Cloud is a customer support process implemented module which serves customer's past,current and future requests to provide assistance with product,service and billing which keeps customer happy and ensures relationship with customer.It includes Accounts,Contacts,Cases and Solutions. it also provides Public Knowledge Base,web-to-Case,call center and self service portal.
service cloud also provides customer service automation such as escalation rule, assignment rule.
0 Comments